Support Experiencing Unusually High Amount of Inquiries At This Time
Posted by Cheryl McIntosh-Lombardo on 19 March 2018 03:45 PM

Dear Valued Customers,

Our Support Team is receiving a higher volume of support inquiries at this time. We are moving through the queue as quickly as possible and will respond to your inquiry and resolve requests as soon as we can.

Please note: Emergency support issues (i.e. site down or ecommerce checkout errors) will be given priority during this time.

We apologize for any inconvenience this may cause. We will be in touch with you is on the way!

Kind Regards,

Orbit Media Support Team

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Security Advisory: Meltdown and Spectre CPU Defects Affecting Modern CPUs
Posted by Cheryl McIntosh-Lombardo on 04 January 2018 09:10 AM

Dear Valued Clients,

re: Security Advisory: Meltdown and Spectre CPU Defects Affecting Modern CPUs

We are aware of the Meltdown and Spectre CPU defects affecting all modern CPUs. Orbit is working closely with our hosting partners to ensure the appropriate patches are applied as they become available. Our team will communicate any forseeable service disruptions because of this issue.

Thank you,

Orbit Support Team

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Sign-up to Receive Important Info about the Server Your Website is Hosted on
Posted by Cheryl McIntosh-Lombardo on 05 October 2017 03:04 PM

Dear Support Customers,

Our no-spam news feed provides the fastest means of communicating important information regarding the server your website is hosted on, including scheduled maintenance and unlikely outages.

You can sign-up today! Just complete the following steps:

  1. Log in with your support login at
  2. Navigate to Preferences in your profile (link in left sidebar).
  3. On the Subscribe to Newsletter option, select Yes and click Update.
  4. You will receive an email asking you to valid your email address for this news feed. So, the final step is to go to your email and click on the link.
  5. That's it!

We promise we won't spam you. This news feed sign-up is intended to keep you informed on the status of your website.

Have a great day!

- Orbit Media Support Team

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Updated Support and Managed Services
Posted by Cheryl McIntosh-Lombardo on 26 May 2017 09:52 AM

Dear Valued Clients, 

Please take a moment to review Orbit's Updated Support and Managed Services - a general rewrite of the policy including clarification of how upgrades to new versions of all WordPress and Drupal modules and plugins are handled at Feel free to reach out to the Support Team by emailing if you have any questions.



Cheryl McIntosh-Lombardo
Support Manager

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Authorize.Net Notice
Posted by Joe Daleo on 12 May 2017 02:46 PM
Authorize.Net has notified us of their intent to discontinue support of TLS 1.0 and TLS 1.1 on September 18, 2017. 
Orbit is currently in the process of testing and making any necessary updates to our servers. This should not impact your website.
We will complete this work by June 30, 2017.
No action is necessary on your part. However, if you do receive an email from please forward it to and we will provide updates as we complete testing on your site.

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Popular Browsers Will Begin Flagging Non-Secure Sites
Posted by Cheryl McIntosh-Lombardo on 06 January 2017 10:57 AM

Dear Valued Clients, 

In an effort to enhance Internet security, popular browsers such as Chrome and Firefox are pushing "HTTPS Everywhere" and will begin flagging HTTP pages as part of their long-term plan to mark all HTTP sites as non-secure. Orbit's support team can easily facilitate the migration of your site to HTTPS. Please contact the team for more details.

Let's start planning your HTTPS migration today!


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