News
Oct
5
Sign-up to Receive Important Info about the Server Your Website is Hosted on
Posted by Cheryl McIntosh-Lombardo on 05 October 2017 03:04 PM

Dear Support Customers,

Our no-spam news feed provides the fastest means of communicating important information regarding the server your website is hosted on, including scheduled maintenance and unlikely outages.

You can sign-up today! Just complete the following steps:

  1. Log in with your support login at support.orbitmedia.com.
  2. Navigate to Preferences in your profile (link in left sidebar).
  3. On the Subscribe to Newsletter option, select Yes and click Update.
  4. You will receive an email asking you to valid your email address for this news feed. So, the final step is to go to your email and click on the link.
  5. That's it!

We promise we won't spam you. This news feed sign-up is intended to keep you informed on the status of your website.

Have a great day!

- Orbit Media Support Team


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May
26
Updated Support and Managed Services
Posted by Cheryl McIntosh-Lombardo on 26 May 2017 09:52 AM

Dear Valued Clients, 

Please take a moment to review Orbit's Updated Support and Managed Services - a general rewrite of the policy including clarification of how upgrades to new versions of all WordPress and Drupal modules and plugins are handled at www.orbitmedia.com/support-policy. Feel free to reach out to the Support Team by emailing help@orbitmedia.com if you have any questions.

 

Regards,

Cheryl McIntosh-Lombardo
Support Manager


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May
12
Authorize.Net Notice
Posted by Joe Daleo on 12 May 2017 02:46 PM
Authorize.Net has notified us of their intent to discontinue support of TLS 1.0 and TLS 1.1 on September 18, 2017. 
 
Orbit is currently in the process of testing and making any necessary updates to our servers. This should not impact your website.
 
We will complete this work by June 30, 2017.
 
No action is necessary on your part. However, if you do receive an email from Authorize.net please forward it to help@orbitmedia.com and we will provide updates as we complete testing on your site.

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Jan
6
Popular Browsers Will Begin Flagging Non-Secure Sites
Posted by Cheryl McIntosh-Lombardo on 06 January 2017 10:57 AM

Dear Valued Clients, 

In an effort to enhance Internet security, popular browsers such as Chrome and Firefox are pushing "HTTPS Everywhere" and will begin flagging HTTP pages as part of their long-term plan to mark all HTTP sites as non-secure. Orbit's support team can easily facilitate the migration of your site to HTTPS. Please contact the team for more details.

Let's start planning your HTTPS migration today!

 


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Jan
3
Sending Code to the Support Team
Posted by Cheryl McIntosh-Lombardo on 03 January 2017 02:56 PM

Code additions are an easy way to enhance your website functionality as well as provide additional resources to your team and/or users. Sending code to Orbit's Support team is easy! Just copy code into a text file and send as an attachment via our form on support.orbitmedia.com or email to help@orbitmedia.com. Please do not send any raw code through the text area on the form or in the body content of the email. For security reasons, parts of the code may be removed.

Feel free to contact Orbit's support team with any questions. Help is on the way!


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